Frequently Asked Questions

1. How We Operate

  • How do I contact your office if you are fully remote?

We operate as a 100% remote property management office and do not maintain a physical office. To ensure fast service and a clear paper trail, communication is handled via text and email, scheduled tours are booked directly through the website, maintenance requests go through the online tenant portal, and document submissions and leasing are handled digitally. This setup keeps everyone on the same page and gives parents and cosigners clear transparency.


2. Applications, Fees & Moving In

  • What are the application requirements and fees?

The application fee is $75 per applicant, which applies to every tenant and all cosigners. Every individual must submit their own application and pass our background screening. Most applications are processed within one to three business days once all required information and fees are submitted.


To qualify, applicants must meet the following criteria:

  •  Identification: A valid, unexpired government-issued photo ID is required. Expired IDs are not accepted. We require a driver's license or state ID that displays your current address; passports are not accepted because they do not list address information.
  • Credit Score: A minimum credit score of 650 is required. If an applicant does not meet this independently, a qualified cosigner meeting our standards is required. 
  • Income & Cosigner Standards: Gross monthly income must be at least three times the monthly rent for applicants. Students using a cosigner do not need to verify personal income; enter placeholder info to move through the form, as your cosigner's income qualifies the unit. For cosigners, gross monthly income must be at least four times the monthly rent, and all cosigners must independently maintain a minimum credit score of 650. Please note that leases are executed as a single, joint obligation for the entire property as a whole, regardless of property location.
  • Income Verification: Non-students and cosigners must submit their three most recent pay stubs. Tax documents and returns are not accepted as substitutes for pay stubs.
  • Bankruptcy & Open Collections: Any open, active bankruptcies or unsatisfied judgments within the past three to five years will result in an automatic denial, separate from standard credit scores and utility debts.
  • Rental & Financial History: Zero evictions of any kind within the past five years. Zero outstanding balances, collections, or past-due accounts owed to any previous landlords or property management companies within the past five years. Zero unpaid balances, past-due bills, or collections owed to any utility companies within the past five years. Be prepared to provide five years of residential history with valid landlord email addresses, plus five years of employment history.
  • Strict Timeframe Enforcement: Any past evictions, landlord debts, utility collections, or recent bankruptcies occurring within the strict enforcement window result in an automatic denial with no exceptions.
  • Reference Contact Information and Documentation: It is the applicant's responsibility to provide accurate, working email addresses for employers and landlords. All reference checks and verification documents must be submitted in writing via email; we cannot accept verification details or documents over the phone. If a reference does not respond or provides invalid information, your application may be delayed or denied. We encourage you to notify your landlords and employers in advance so they watch for our screening emails and respond promptly.
  • Criminal History & Background: Comprehensive criminal background screening is required. Applications will be automatically denied for any felony convictions involving violent crimes, crimes against children, drug manufacturing or distribution, arson, or property destruction. Additionally, any applicant currently listed on a sex offender registry, or who has ever been required to register as a sex offender at any time, is strictly prohibited and will result in an immediate, absolute denial with no exceptions. Applications with recent evictions or disqualifying criminal charges will be denied.
  • Occupancy & Pets: Verification of the exact number of people moving in and disclosure of all pets. All pets and animals must be registered through ourpetpolicy.com as part of the screening process, regardless of whether you have an animal. Please note that this is a third-party service that charges a non-refundable fee for standard pets, while household profiles for applicants without animals or with verified service or support animals are free. This step must be completed alongside your application before it can be fully processed or approved. We do not allow restricted pet breeds. Approved pets are subject to applicable pet fees and monthly pet rent.
  • Pre-qualification Status: Any initial pre-qualification is based solely on the unverified information you provide during the screening questionnaire. Pre-qualification does not guarantee final approval, as all details—including income, credit, background, and rental history—remain subject to full verification of official documentation.
  • Falsified Information: Providing false, fraudulent, or altered information on any application document—including fake or unauthorized email addresses for employers or landlords—will result in immediate denial, and all application fees will be forfeited.
  • Application Accuracy & Fees: Double-check all entries. Incomplete information, typos, or missing documents require a brand-new application and another fee because our screening partner charges per submission. Application fees are strictly non-refundable under any circumstance—including denial, withdrawal, if your application is not run, or if the property rents to another group first.
  • The 24-Hour Rule: If another group shows interest in your property, your entire group and all cosigners have 24 hours from our notice to finish applications, sign the lease, and pay the deposit in full. If you miss this window, we move to the next group. Applications can transfer to another available property if needed, but the 24-hour deadline still applies. Submitting your application means you agree to this rule.
  • Campus Property Move-In Disclaimer: Please note that for properties located near campus, an August 1 move-in date is not guaranteed and is subject to turnaround times, maintenance schedules, and prior tenant move-outs. We will make every effort to have the home ready as close to the target date as possible, but lease start dates for campus units will be confirmed based on actual unit readiness.


  • How does the application process work if multiple groups are interested?

We ask that you reach out to us before submitting an application if another group is already looking at a property, so you do not waste money on application fees. If a property already has active applications and another group shows interest, our current applicants are given a strict 24-hour window to fully complete the process—including submitting all required information and documents like paystubs for every tenant and cosigner, signing the lease, and paying the deposit. If the current group cannot finish everything within that 24 hours, we open the 24-hour window for the next group to apply, sign, and pay. Additionally, if you apply to a property where this 24-hour clause is already in effect, or if you experience a roommate change, we can easily transfer your application over to a different available property.

  •  When is the move-in date for campus properties?

For properties close to campus, we always try to get you in as soon as possible with the goal of moving in during the first week of August. However, an exact August move-in date is not guaranteed due to turnover, maintenance, and turnaround schedules. First month's rent is due prior to move-in and is prorated based on when the property is officially ready for you.

3. Pets & Parking

  • What is your pet policy and what are the fees?

We do have pet restrictions in place. Approved pets require a $375 pet fee per pet, plus a recurring monthly pet rent of $75 per pet. Every applicant must create a profile at www.ourpetpolicy.com regardless of animal status. Unauthorized pets are considered a lease violation.

  • Is there a fee for parking?

For properties close to campus that feature private driveways or monitored lots, parking permits are available for $300 per permit per lease term to ensure availability for residents. If a property does not have a private driveway or parking lot, or if you choose not to purchase a permit through us, you will need to reach out directly to LexPark for specific street parking rules and permits.


4. Leases, Cosigners & Policies

  • Do you allow cosigners?

Yes. Cosigners are allowed and are often required depending on income, credit, or rental history. Every cosigner must submit an individual application and meet our full approval criteria. Please note that having a qualified cosigner does not guarantee automatic approval, as we review the entire application package and screening results as a whole.

  • What are the rules on lease terms, subleasing, and utilities?

We never do month-to-month leases, though we will occasionally do short-term leases with rare exceptions for unrented units before a leasing cycle. If a tenant needs to vacate early, they may find a replacement tenant, but all existing tenants and their cosigners must unanimously agree on the incoming person. The replacement tenant and their cosigners must apply and meet our full approval criteria, sign a new lease in full agreement alongside all remaining tenants and cosigners, and pay the lease change fee before the original tenant and their cosigner are released from any further responsibility. Rent and security deposits equal to one month's rent are paid directly through the online tenant portal, and utility responsibilities vary by property and are clearly outlined on individual active listings.

  • Do you only rent to students?

No, we don't only rent to students. While a lot of our properties are close to campus, we're happy to rent to anyone who meets our standard screening and qualification criteria, student or not.